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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cheryl Suit

July 1, 2025

5  out of  5
rating by Cheryl Suit
"We just switched to Alicia Moore, State Farm, for our insurance needs, and we couldn't be happier! Michelle was incredibly helpful and a pleasure to work with! It's refreshing to work with someone so genuinely pleasant and efficient. Highly recommend!"
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Joe Young

June 29, 2025

5  out of  5
rating by Joe Young
"Michelle did an excellent job explaining our coverage and lack of coverage on our home. We were happy with our experience and did not leave with questions unanswered. Thanks!"
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."
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Rick Bowen

June 27, 2025

5  out of  5
rating by Rick Bowen
"Cody was very knowledgeable about insurance options. He made the whole process was very easy and painless. I would highly recommend this agency."
We responded:
"Thank you, Rick, for sharing your experience with us. It's wonderful to hear that Cody was able to assist you effectively and make the process smooth and straightforward. Your recommendation means a lot, and we're delighted to have met your expectations. If you have any more questions or need further assistance, feel free to reach out."
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Jj DelRio

June 27, 2025

5  out of  5
rating by Jj DelRio
"I am so greatly pleased with the State Farm Agency in Bella Vista. They have ushered me through three (3) auto body repairs. Each one has been exceptionally easy, smooth and efficient. This past experience was so easy. The accident event occurred at 1:50pm, I reported it in person by 2:30pm (same day) and when I drove to Jim Morey's shop on my way home (same day) they already had the paper work and only waiting for me to schedule the repair. The individuals in this office are the best I have ever had business with for such auto problems. Dr. Lender. 06/09/2025: meeting with Michelle this morning which was quite positive. Michelle is professional, knowledgeable, and pleasant. Certainly very helpful in explaining details about each policy leaving me comfortable regarding what to expect for the future. Michelle is an excellent, topnotch professional for State Farm. I couldn't ask for a better representative with whom to conduct my insurance business. Dr Lender"
We responded:
"Thank you so much for taking the time to share your experience with our agency. It is a pleasure assisting you with your Insurance needs and helping you in your time of need. "
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Drs. Witherspoon

June 25, 2025

5  out of  5
rating by Drs. Witherspoon
"My long time State Farm agent retired and SF assigned a new agent to me. After a 18 months and 2 claims I never met the agent and was assigned another agent. After6months, I never heard from the new agent. I selected a new agent , Alicia Moore. We worked with her agent, Michelle. She is very hands on with her client’s which is the service I received from Alan and Mary Bauer. We did an update today and she was very knowledgeable and helped us update our coverage. Thank you Alicia and Michelle and staff."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that the team provided the attentive and hands-on service you were looking for. We appreciate your kind words and are delighted to have you as part of our community. Your feedback is invaluable to us, and we're committed to maintaining the high level of service you expect."
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MM3999

June 25, 2025

5  out of  5
rating by MM3999
"Thank you Stephanie for all your hard work getting my home and cars insured properly. You have been great to work with and I look forward to working with you in the future."
We responded:
"Thank you for sharing your positive experience with Stephanie. It's wonderful to hear that she was able to assist you effectively with your home and car insurance needs. We appreciate your trust and look forward to continuing to support you in the future."
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Joey Young

June 25, 2025

5  out of  5
rating by Joey Young
"Mrs Hill was very helpful and took care of my needs as well as looked up my account and made an appointment for me."
We responded:
"Thank you, Joey, for sharing your experience with us. It's wonderful to hear that Mrs. Hill was able to assist you effectively and ensure your needs were met. We appreciate your feedback and are delighted to know you had a positive experience. Your satisfaction is important to us, and we look forward to continuing to serve you."
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Kenny Vanzandt

June 25, 2025

5  out of  5
rating by Kenny Vanzandt
"Martha, You are Top Notch Customer Service, thank you Kenny"
We responded:
"Thank you for the great 5 star review, Kenny. We truly appreciate your feedback. "
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cyndi isaacson

June 24, 2025

5  out of  5
rating by cyndi isaacson
"I visited with Stephanie. She was very knowledgeable and cared about what my needs for insurance were. I feel like we are in good hands."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Stephanie was able to assist you effectively and address your insurance needs. We appreciate your feedback and are glad to know you feel confident with our services. Your satisfaction is important to us, and we look forward to continuing to support you."
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Louie Phillips

June 24, 2025

5  out of  5
rating by Louie Phillips
"Very glad I am with this awesome team. Stephanie Leo took her time to go over my policy and make things simpler to me. The team is great and check on me and my family even if it's just to say hi and how are you. I'll tell you that this team is the best team State Farm has. Very happy customer here."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."
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Charles Clemmons

June 24, 2025

4  out of  5
rating by Charles Clemmons
"Good custom service and readily available if help is needed."
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J R Gomez

June 19, 2025

5  out of  5
rating by J R Gomez
"I had an great customer service experience with Stephanie Leo at rheMoore agency researching Medicare insurance coverage options. Stephanie was knowledgeable, patient, and genuinely cared about finding the best plan for our needs. She made the entire process easy to understand and stress-free. Her professionalism and friendly approach set her above the mark —truly outstanding service!"
We responded:
"Thank you for sharing your experience with Stephanie at our agency. It's wonderful to hear that she was able to assist you effectively with your Medicare insurance coverage options. We are proud of her dedication to providing knowledgeable and patient service, and it's great to know she made the process easy and stress-free for you. Your feedback is greatly appreciated and will be shared with Stephanie and the team."
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Lee Crosley

June 18, 2025

5  out of  5
rating by Lee Crosley
"The quality of service and care at this Agency is exceptional. I want to particularly complement Stephanie who for the past few months has helped me with a complex Medicare and Supplemental Medicare insurance problem. Her assistance, advice and recommendations had been extraordinarily supportive and helpful. I can’t thank her enough nor recommend her more highly for compassionate service or knowledgeable insurance ieeds."
We responded:
"Lee, thank you so much for this incredible feedback. We always strive to make our customer service standout, but not only does it make me so happy to hear that your needs are satisfied, but that you recommend us to others. The trust you place in us on your reputation is without price. Thank you so much!"
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KEN CLARK

June 18, 2025

5  out of  5
rating by KEN CLARK
"Great experience working with Michelle at Alicia Moore’s State Farm. I needed a certain type of policy for my LLC and Michelle came through. Very good communication and always kept me updated throughout the process. Would definitely recommend these fine folks. Like a good neighbor, State Farm (& Michelle) were there!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Michelle was able to assist you with the policy for your LLC and kept you informed throughout the process. Your recommendation means a lot, and we're glad to have been there for you. We appreciate your feedback and look forward to continuing to serve your insurance needs."
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Craigerdog

June 18, 2025

5  out of  5
rating by Craigerdog
"Stephanie is a super sweet person. Knows her business. Very helpful."
We responded:
"Thank you for sharing your feedback! It's wonderful to hear that Stephanie was able to assist you so effectively. Your kind words about her helpfulness and expertise are greatly appreciated. We're delighted to have her as part of our team and to know that she made a positive impact on your experience."
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Mandy D

June 18, 2025

5  out of  5
rating by Mandy D
"I have been struggling to pay my bill and Stephanie was able to help me. I can’t say how much I appreciate this office and their kindness. And Thank You, Stephanie!!!"
We responded:
"Thank you so much for sharing your experience, Mandy. It's wonderful to hear that Stephanie was able to assist you during a challenging time. We truly value your kind words and are grateful for the opportunity to support you. Your feedback means a lot to us, and we're here whenever you need assistance."
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Gina Polaski

June 18, 2025

5  out of  5
rating by Gina Polaski
"I had a great experience working with Cody from Alicia Moore's Office. He was excellent to work with, very patient and took the time to explain the policies clearly and efficiently. I truly appreciated his professionalism and helpfulness throughout the process."
We responded:
"Thank you, Gina, for sharing your positive experience with Cody. It's wonderful to hear that he was able to assist you with patience and clarity. We appreciate your kind words and are delighted to know that his professionalism and helpfulness made a difference for you. Your feedback is greatly valued, and we're here to support you with any future needs."
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Rae Jean Hester

June 18, 2025

5  out of  5
rating by Rae Jean Hester
"Martha Hill is an exceptional person. She goes above and beyond and follows up on items when they are brought to her attention. Employees like this are very hard to find and retain. She is a great asset to Alicia’s office."
We responded:
"Thank you so much for your kind review, Rae Jean! We are so glad to be able to assist you with all your Insurance needs. We look forward to working with you for a long time. "
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George Osbourn

June 17, 2025

5  out of  5
rating by George Osbourn
"Martha's customer service skills are second to none!!! I, recently, with anxiety, had a claim on my RV. I reported it to Martha and was met with a helping hand. She took ownership of my problem and helped me thru the process. She put me at ease. All in all I was/am quit pleased with Martha and the staff at the Alicia Moore State Farm Agency."
We responded:
"George, We are so glad our team have been able to be right by your side in your time of need. Thank you for putting your trust in our agency for your Insurance needs."
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V. Morales

June 16, 2025

5  out of  5
rating by V. Morales
"I highly recommend Alicia Moore's State Farm Agency for your insurance needs. I have received exceptional service from her staff member, Stephanie Leo who is a subject matter expert on Healthcare supplemental insurance plans and home and auto insurance options that best fit your specific needs. Great customer service and a sincere attention to detail!"
We responded:
"Thank you for sharing your positive experience with our Agency. It's wonderful to hear that Stephanie Leo provided you with exceptional service and expert guidance on your insurance needs. We are committed to offering great customer service and attention to detail, and your feedback is truly appreciated."
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David Warner

June 16, 2025

5  out of  5
rating by David Warner
"Recently needed help getting the correct form completed and sent to home office in Bloomington. Stephanie took charge completed the task in a timely manner. She was wnerful to work with Would hiighly recommend her for any task"
We responded:
"Thank you, David, for sharing your experience with us. We're delighted to hear that Stephanie was able to assist you efficiently with your form submission. Your recommendation means a lot, and we're glad to have been of service. If you need any further assistance, feel free to reach out."
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namealreadyused07

June 16, 2025

5  out of  5
rating by namealreadyused07
"Stephanie was very professional and knowledgeable in helping me transfer my insurance. Very helpful 🙂"
We responded:
"Thank you for sharing your positive experience with Stephanie. It's wonderful to hear that she was professional and knowledgeable in assisting with your insurance transfer. Your feedback is greatly appreciated, and we're glad to know you found the process helpful."
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Eric Miller

June 14, 2025

5  out of  5
rating by Eric Miller
"Cody was very helpful in my search for auto insurance and did not fail to follow up on all my questions."
We responded:
"Thank you, Eric, for sharing your experience with us. It's wonderful to hear that Cody was able to assist you effectively in your search for auto insurance and address all your questions. We appreciate your feedback and are delighted to know that you had a positive experience. Your satisfaction is important to us, and we're here to help with any future needs you may have."
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Bryce Rowe

June 13, 2025

5  out of  5
rating by Bryce Rowe
"Cody's helped me out with auto, home, and life insurance and honestly, it’s been a breeze. Super responsive, breaks things down in plain English, and never makes me feel rushed. Feels like talking to a friend who actually knows what they’re doing."
We responded:
"Thank you, Bryce, for sharing your experience with Cody. It's wonderful to hear that he has made the process smooth and easy for you. We take pride in ensuring our customers feel comfortable and well-informed, and it's great to know Cody has achieved that. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Bradley Boomsma

June 13, 2025

1  out of  5
rating by Bradley Boomsma
"Do not use Alicia Moore. She rips people off. I was give a price for car insurance. I paid it. The following month the price went up over $40. I contacted them, and the price went down. Look at your bills that you get from her. She will also have her workers call you all the time trying to upsell you products. It’s really annoying. She is dishonest. Do not use. We moved to a better agent."
We responded:
"Bradley – We are sorry to hear that you are unhappy with the service that has been provided from our agency. As we discussed, when we were made aware of the billing discrepancy, we immediately worked with the company to advocate for you. An error was discovered that resulted in a correction to your account. Our ultimate goal is to ensure our customers needs are met. We know that as our customer’s lives change, their need for insurance also changes. We are happy that you were able to locate an agent that could meet your needs."